Legal and General Pet Insurance Trustpilot

Call for an emergency repair due to a boiler malfunction in early December. The customer service was originally excellent and an engineer came quickly. Unfortunately, the problem came back the next day and I`m still waiting for an engineer to come back and fix it. Apparently, there have been some misunderstandings. I asked if anyone could come back urgently, but I still don`t know if the insurance engineer will come and fix it or if I should find my own engineer. « Sorry, we have some technical difficulties. Please contact us at 1-888-984-3393″This should be their slogan because that`s the message that pops up every time I try to access their website (over 2 weeks now). You have lost my online life insurance application twice. The fact that they store apps with tokens instead of an actual backend database via a username/password is absurd and insecure. I am a web developer. And their system is what I would literally expect 20+ years ago. I will look elsewhere for life insurance.

Founded in 1836 by six lawyers, Legal & General (L&G) is a multinational financial services firm. Headquartered in London, L&G has grown significantly over the years, offering a wide range of financial services and products, including investments, annuities, future life mortgages and life insurance. On the rating platform Trustpilot, Legal & General Life Insurance receives 4.4 stars out of 5 from around 130 reviews. Customers praise the ease of getting affordable policy and deals, but negative reviews mostly focus on poor customer service. The last type of insurance offered is accident insurance, which provides basic coverage for your pet. However, it is useful in the event of an accident, as a sum of £2,500 is provided to take care of the animal. Other services such as access to the Vet Finder service, a legal advice line, a bereavement helpline and pet funeral insurance are also offered. The insurance policy is recommended because it offers a wide range of services that fit the budget of the insured and have the financial capacity to reimburse claims. I want to warn everyone about pet insurance with Legal and General.

My wife called her to inform her of a problem with our dog. She had also already recorded operations on our dog. L&G approved the transaction over the phone and emailed us forms. You then published the same form. The dog underwent the operation. We paid the vet in advance as is customary. The claim was then made and L&G rejected it!! To make matters worse, my wife received a phone call from them to confirm the refusal. They insisted that it was a previous condition that my wife had questioned. My wife used the example of a dog that needed to remove grass seeds as a comparison. The representative of l&g (wait! I said it was a condition!). My wife then said she wanted to escalate the complaint procedure. A few days later, she received an email confirming the outcome of the complaint.

In short, no one contacted her as part of this process to get her opinion on why it was a complaint. I cannot stress enough that you are very likely to pay premiums to this company without any consideration being very high. They also don`t take complaints seriously. We used other pet insurers and they were fine, I would caution anyone against getting pet insurance with Legal and General. My wife called her to inform her of a problem with our dog. She had also already recorded operations on our dog. L&G approved the transaction by phone and email Read more Legal and General makes life insurance very easy. Seamless, fast and stress-free experience! I asked if I wanted to claim my pet insurance for a persistent health issue. They did not make it clear that once I applied for this disease, I would not be able to do so under the policies we have. My legal and general policy was taken over by a company called fearmead insurance. I called on Sunday, January 2nd to say downstairs from the ceiling of my kitchen and apologized for being closed until Wednesday.

5 days later and still no one comes out. I have dangerous concrete ready to collapse on someone, but they still pull their heels and say I`m only insured for emergencies and not for water damage. I explained that it`s an emergency and I`m not a plumber, so I don`t know if there`s a leak or where and can they send someone to follow it. Says no, it`s likely if you overflowed your bathroom, so not covered. I would advise everyone to avoid this company like the plague. I am disabled, no access to cooking facilities, washing machine, etc. for 5 days. People who answer the phone and end up saying I`m not trained, so they don`t know if you`re covered.

I spoke to different departments for 5 days and no one but Jordan seems to know what to do and just pass it on. I am on edge and I was dissolved in tears. I decided, when my husband finished working today, to seek advice from the mediator before deciding to send photos of my dangerous situation to the press. The introduction of life insurance with Legal & General America was generally slow, but the miserable part was the payment. Their payment gateway repeatedly declines my payment after adding a pending debit to my credit card. By reducing several annual life insurance fees on my card (thousands each), my credit card was effectively suspended until the outstanding fees were released weeks later. The only response from customer service is, « Talk to your agent, » who in turn tells me, « They say they don`t have a payment history. » I think it`s mainly a technical issue in their interaction with Docusign, but it`s still pretty terrible. Banner Life Insurance underwrites and issues life insurance policies under the Legal & General America brand.

Legal & General America is financially sound, fiscally responsible and committed to business practices that enable us to deliver on our promises to you. Keeping life insurance affordable, protecting your retirement and providing efficient, high-quality customer service are just the basics for us. Legal & General is an insurance and asset management company founded in 1836. In addition to investment and retirement products, it offers home, lifestyle, travel and pet insurance. Their policies are signed by Legal & General and offer three levels of coverage for pet insurance: lifetime, 12 months and accident only. L&G life insurance policies are offered by Legal & General Assurance Society Limited, a subsidiary of Legal & General Group regulated by the Financial Conduct Authority (FCA). The whole life insurance process was so fast and efficient! Thank you to my agent Lauren Montag for all her help, follow-up and communication. Excellent service from him. Also grateful for the online application and signature. Horrible experience. Don`t buy pet insurance from them. Last month I tried to get the money they owed me and was told I was paid the 2nd, 3rd, 6th, 8th, 15th, 17th, 21st and 23rd.

It`s a different day every time I`ve called. I did not receive the money due and the removal of cancer from my dogs had to be postponed until the 22nd and now January 4th can be cancelled again because they refuse to pay me 500 they owe. Every time I ring, it`s the same script with variations. I was paid on different days (I didn`t), they will contact Finance via email to sort it out as they can`t contact the finance team over the phone?!? Someone will call me back (they don`t) and the next day I call, I get the same race. What`s even worse is that I emailed the people who were replying to the messages here and I received an encrypted reply that I can`t read because I can`t reset my email due to an error on their side who contacted a lawyer and a financial mediator about it today. My poor dog is seriously ill and they won`t pay me what I`m owed. Registration was not as quick as claimed, but that`s okay. I did not receive the premium listed because my medical information was slightly different from what I originally thought. I am quite fit despite my age (61 years old). My lifestyle is very active, so I was surprised.

But in general, the experience was good. In 2020, L&G paid 97% of life insurance claims, paying a total of £459.5 million to 11,755 customers. It also paid 92% of critical illness claims, totalling £202.5 million, to 2,843 customers. As an insurance agent for over 20 years, I recommend Legal and General America. My experience with them has been very good. The simplest underwriting process I`ve ever experienced. Very customer oriented. They took care of everything while keeping me updated on the process all the time. The fact that you can securely access all your fonts and documents online is another great advantage and a huge time saver.

Very grateful for the way you treat me as a customer! My husband was diagnosed with terminal cancer in September with a prognosis of less than a year. We immediately contacted the claims department. We have been dragging ourselves for 3 months. We helped throughout the process to contact the family doctor and oncologist to stay with them and send all the requested documents. After receiving all the paperwork, we had to wait almost a month because they were busy. Today I received an email saying they needed more information about his medical history from the family doctor. Legal & General already had this information when they offered us the insurance. I called the number listed in the email we received this morning and the consultant couldn`t answer my questions: « What additional information exactly do they need, and why wasn`t this document requested in advance? » I asked to speak to someone who could answer my questions and all I was offered was a reminder in 3-5 days. I told him if it was possible to receive the call after 4 a.m. because I can`t pick up my phone at work, but he said it wasn`t possible. We are very disappointed with the service we received from Legal & General.